![]() So with everything in mind, I decided to take a chance on my first watch from True Facet, a Jaeger LeCoultre Master Calendar - the older model with the power reserve at 12. Most importantly, I never felt any pressure to buy. And when I had concerns about shipping time, Tirath, the CEO, was quick to assist and address any potential issues. She explained True Facet's return policy, how certain watches are sourced, including True Facet's guaranty of authenticity. However, Rachel, who helped me, was very knowledgeable, responsive and friendly, answering any and all questions I had. That's why I was a little reluctant about the Jaeger LeCoultre listed on True Facet, having never seen the actual watch in person. Due to the care I received, I would gladly recommend this company without a doubt to any of my watch wearing friends!Īs an avid watch collector, I'm still a little hesitant to purchase timepieces online, especially when the cost is in the thousands of dollars. Great business model, and overall excellent staff. The price of the watch was by far not at the top of their list, yet I was treated as if I were buying their $200,000 Patek Phillipe. Not only did I receive a great looking luxury watch in time for the wedding (which by the way, looked exactly like those in the pictures), but they really took care of my delivery request and left me feeling like a special client. Through the week, I maintained contact with the manager and one other team manager, and they lived up to their promise! They made sure the watch would pass their verification process (which is normally upwards of five days already) and made sure to ship it to arrive all within an acceptable time frame. I wrote an email to True Facet after purchasing the watch, and within 10 minutes on a Sunday night, their customer service manager emailed back. For payment options on international orders, please review our Payment and Ordering page.I recently purchased a watch from TrueFacet, and of course, like most people - made a last minute decision to purchase a week before I wanted to wear the watch at a special occasion (my friends wedding). Please contact your local post office and/or customs office if your package is delayed.Īll orders to international destinations are still covered by our 30 day return policy. * Note that our Estimated Transit Times do not include potential delays in clearing customs of the destination country. The buyer is responsible for all additional expenses incurred. We ship our luxury goods worldwide! Please note that all items entering countries outside the US may be subject to customs inspection and the assessment of duties and taxes in accordance to national laws. In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery for all orders over $1000. Shipping Fees and Estimated Time in Transit Shipping MethodĮxpedited (UPS 2 Day: Delivery on Monday - Friday)ĪPO/FPO, Alaska, and Hawaii (USPS Priority Insured) Orders placed before 12PM PST/3PM EST will ship the same day. All orders ship from our warehouse from Monday through Friday (we do not ship or deliver on weekends). We offer free shipping for all domestic orders and flat rate shipping fees for expedited and international orders regardless of how many items are in your order. Our goal is to process your order quickly and ensure its safe delivery.
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